Telstra Enterprise

Department of Finance Product Transformation
June 14, 2024
Kimmy K App
June 13, 2024

Telstra Enterprise: Re-Imagine Enterprise Business Partner Service Self Serve Portal

Telstra Group Limited is an Australian telecommunications company that builds and operates telecommunications networks and markets related products and services. It is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share.

Why NBN Co Engaged Avoca

Avoca was engaged to help Telstra Enterprise re-imagine the business partner portal including self serve help and support services in real time.

To learn more about our services and solutions, visit

What Avoca did.

Product Team Resourcing
To Market Product Strategy
Full Brand Development
Product Development & Design
Service Design, Campaign
Campaign Development for Traditional & Social.
Customer Experience Insights
Experience Product Design
Service Design Journeys
Management Consulting


Leveraging SD, CX, XD, and ECD Business and Product Research, we were able to identify key buying behaviours and new personas. We were able to design & develop a field service product offering along with a 'go-to market strategy', launching a product in a target demographic which resulted in high absorbtion.


Ask us how we can help you with bringing a product or solution to market effiently with a X3 ROI