Department of Finance Product Transformation

Telstra Enterprise
June 14, 2024

Department of Finance: Parliamentary Document Management System

The Parliamentary Document Management System (PDMS) provides transformational service delivery arrangement to connect Australian Government agencies and Parliament under the Whole-of-Government (WofG) Parliamentary Workflow Solution (PWS) Program.

Why PDMS Engaged Avoca

Avoca was engaged to help support PDMS transformation, product team design governance, service & experience design, design thinking principles and agile way of working.

To learn more about our services and solutions, visit

What Avoca did.

Product Team Resourcing
To Market Product Strategy
Full Brand Development
Product Development & Design
Service Design, Campaign
Campaign Development for Traditional & Social.
Customer Experience Insights
Experience Product Design
Service Design Journeys
Management Consulting


Leveraging SD, CX, XD, and ECD Business and Product Research, we were able to identify key buying behaviours and new personas. We were able to design & develop a field service product offering along with a 'go-to market strategy', launching a product in a target demographic which resulted in high absorbtion.


Ask us how we can help you with bringing a product or solution to market effiently with a X3 ROI