Why did Boral engage Avoca?
Lead product design for a highly confidential IoT program, where an entire ecosystem of machines, drivers and operators is connected using a cloud-based portal, all in realtime.
What Avoca did.
As the Telematics program went into a deep planning phase we were solely responsible for identifying customer needs (i.e. driver, plant operators, quarry machines) through lab research. Then we addressed them in real-time by way of automating the e2e fulfilment processes as well as designing a product that leverages aeronautical cockpit capabilities such as voice, AI and locations services. In other words we Led Product Design / Senior UX & Service Design / Management Consulting.
A product was designed called Lilly, the rest is locked down by NDAs. The end product is now a proprietary system within Boral and has delivered over 25% ROI.
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